At Syncmesh, we strive to provide you with the best possible service and ensure your orders are delivered promptly and securely. Below are the details of our shipping policy:
Order Processing:
– We process and dispatch orders from Monday through Friday. Please note that we do not ship on weekends or public holidays.
– Once your payment is confirmed, we aim to dispatch your order within 2 working days. If there are any delays beyond 5 working days, we will notify you via email.
Shipping and Handling:
– Shipping and handling fees are calculated at checkout based on the total weight of your order and the delivery address.
– We utilize reliable carriers such as GLS DPD, FedEx, UPS, or DHL for shipping. In the event of any changes, we will contact you directly.
Delivery Times:
– Average delivery times vary depending on your location. We will provide you with a tracking number via email once your order has been shipped.
– Please note that express shipping refers to the time taken by our delivery partners and not the order processing time.
International Shipping:
– For customers outside the EU, including the UK, please be aware that VAT and/or customs fees may be applicable. These charges are not included at the time of purchase and will be invoiced directly by our delivery partner. Syncmesh has no control over these rates.
Insurance and Liability:
– While our carriers are responsible for any damaged or lost items, we recommend inspecting your package upon delivery. If you notice any damage, please refuse the delivery.
Returns and Customs:
– Retain the original export declaration (shipping paperwork) if you decide to return a product. You may be eligible for a refund on import duties paid.
We are committed to ensuring a smooth and efficient delivery process. If you have any questions or concerns regarding your shipment, please contact us at support@sync-mesh.com.
Thank you for choosing Syncmesh!
