Waranty policy

Warranty Policy

Last updated: June 18, 2026

90-Day Warranty Policy

Coverage: Syncmesh (IndiRetail ApS) proudly stands behind the quality and performance of our products. We offer a 90-day warranty from the date of purchase, covering defects in materials and workmanship.

Eligibility: This warranty is valid for all Syncmesh products purchased through our official website or authorised retailers. The warranty is available only to the original purchaser and is non-transferable.

What's Covered

• Defects in materials and craftsmanship under normal use
• Faults in product functionality as intended by Syncmesh design

What's Not Covered

• Normal wear and tear from standard use
• Damages resulting from misuse, neglect, or accidents
• Unauthorised modifications or repairs
• Variations in product colour or aesthetics that do not affect performance

Definition of Normal Use for Syncmesh Gloves

Syncmesh gloves are engineered specifically for sim racing. To ensure durability and maintain warranty eligibility, gloves must be used in conditions that meet the following definition of normal use:

1. Intended Use Only

Gloves must be used exclusively for sim racing. Use in real-world driving, karting, or other motorsport applications is not considered normal use.

2. Approved Equipment

Gloves must be used only with officially manufactured sim racing wheels designed for consumer or professional simulation use. Use with custom-made wheels, aftermarket grip modifications, or non-standard handle materials (e.g. grip tape, sandpaper-like textures, or DIY coatings) is not considered normal use.

3. Designed Contact Areas

Syncmesh gloves are reinforced primarily in the palm area, which is intended to handle contact with surfaces like suede, rubber, or leather. The top side of the glove (thumb, knuckles, and back of hand) is made with breathable materials for comfort and is not designed for continuous friction or pressure.

4. No Modifications

Gloves must remain unaltered. Any cutting, patching, or re-stitching voids the warranty. Altering the wheel setup in a way that increases friction or contact with non-palm areas (e.g. adding grip tape where knuckles contact the wheel) is not supported.

5. Proper Handling and Fit

Gloves should be worn and removed gently, without pulling on seams or cuffs. Wearing the correct size is essential to avoid undue strain.

6. Care Between Sessions

Gloves must be air-dried fully between sessions. Do not store gloves damp, folded, or compressed in bags or enclosed spaces.

7. Proper Storage

Store in a cool, dry place away from heat or direct sunlight. Avoid trapping moisture or compressing gloves for extended periods.

8. Washing and Maintenance

Only hand wash with mild detergent. Do not machine wash, tumble dry, bleach, wring, or iron the gloves.

9. Reasonable Use Expectations

Gradual wear in the palm over time is considered normal. Premature damage to non-contact areas due to friction with unsupported surfaces is not covered.

Claim Process

1. Contact Support: Reach out to our customer support team at support@sync-mesh.com with your warranty claim. Please provide proof of purchase, a clear description of the issue, and photos or other documentation showing the defect.
2. Evaluation: Our team will evaluate your claim based on the evidence provided to determine if it falls under warranty coverage.
3. Resolution: If your claim is approved, we will resolve it by repairing, replacing, or refunding the defective product at our discretion. You are not required to return the glove in order to receive a resolution.
4. Return for Investigation: In some cases, Syncmesh may specifically request that you return the item so we can investigate the defect. If we make this request, Syncmesh will cover all return shipping costs and provide you with a prepaid return label or reimbursement for postage.

Limitations

The warranty does not cover incidental or consequential damages, such as loss of use. IndiRetail ApS's liability is limited to the repair or replacement of the product.

This warranty gives you specific legal rights, and you may have other rights which vary from region to region.

Relationship to Other Rights

This 90-day warranty is in addition to, and does not limit, your statutory rights under the Danish Purchase Act, which provides a 2-year complaint right for defects present at the time of delivery.

Modifications

Syncmesh (IndiRetail ApS) reserves the right to modify this warranty policy at any time. Such modifications will not retroactively affect products already purchased.

For any additional questions or clarifications, please contact our customer support team at support@sync-mesh.com.