Last updated: July 16, 2026
At Syncmesh (IndiRetail ApS), we want you to be completely satisfied with your purchase. Below we outline the three layers of protection available to you as a customer.
In accordance with the European Union Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us of your decision to withdraw before the 14-day period expires. Please contact us at support@sync-mesh.com with your Order Number and a clear statement that you wish to withdraw from the purchase.
The right of withdrawal exists so that you can establish the nature, characteristics, and functioning of the product—in the same way you would be able to examine it in a physical shop.
For Syncmesh gloves and equipment, this means trying them on to check size, fit, materials, and finish. It does not extend to using the product for its intended purpose.
Wearing the gloves for active sim racing, or otherwise putting the equipment into real use, goes beyond what is necessary to assess the product and is not permitted handling under the Directive.
If a returned product shows signs of handling or use beyond the Shop Test described above, we will deduct an amount reflecting the resulting loss in value from your refund, as expressly permitted by Article 14(2) of the Directive.
Where signs of active use render the product unsellable as new, this deduction may be up to 100% of the product price.
Indications of active use include:
You are responsible for arranging and covering the cost of the return shipment. You may use a carrier of your own choosing. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in return transit.
We will issue your refund within 14 days of receiving the returned goods, or upon receipt of proof that the goods have been sent back, whichever is earlier.
Refunds are issued to the original payment method. Your refund covers the price of the product(s) plus the original standard (least-expensive) delivery cost, less any diminished-value deduction that applies.
If you chose an upgraded or express delivery option, we refund only up to the cost of our standard delivery. Return shipping costs are never refunded.
Beyond the statutory 14-day withdrawal right, Syncmesh voluntarily extends return eligibility to 30 days from the date of purchase.
Return shipping costs are always the responsibility of the customer. We recommend using a tracked service.
You may return your product for a refund or exchange. Under this voluntary policy only the product price is refunded. Original shipping charges are not refunded.
Email support@sync-mesh.com with your Order Number and the reason for your return.
After receiving and inspecting your returned item(s), please allow up to 14 days for your refund or exchange.
If your product develops a defect in materials or workmanship within 90 days of purchase, you are covered under our Warranty Policy.
| Right | Period | Condition | Return Freight | Shipping Refunded |
|---|---|---|---|---|
| EU Right of Withdrawal | 14 days | Shop Test only | Customer pays | Standard outbound only |
| Voluntary Return Policy | 30 days | New and unused only | Customer pays | Product price only |
| Warranty | 90 days | Defective products | No return required | N/A |
For any questions relating to our returns policy, please contact us at support@sync-mesh.com.
