Shipping Policy

At Syncmesh, we strive to provide you with the best possible service and ensure your orders are delivered promptly and securely.

Order Processing

• Orders are processed Monday through Friday.
• Orders are normally dispatched within 2 working days.
• If delays exceed 5 working days, you will be notified by email.

Shipping and Handling

• Shipping costs are calculated at checkout from your address and the delivery option you choose.
• Economy is a tracked PostNord parcel, delivered to your letterbox or a nearby pickup point. It is our lowest-priced option.
• UPS Access Point delivers to a UPS pickup point of your choice. UPS Home Delivery delivers to your door. Both are faster than Economy.
• In Denmark we ship with GLS, PostNord and dao.

Free Shipping

• Orders over €120 (including VAT, after discounts) ship free with Economy in the EU, and free with every option in Denmark.
• UPS Access Point and UPS Home Delivery are never free outside Denmark.

Delivery Times

Delivery times are counted from dispatch, in business days.

• Denmark: 3–5 days.
• EU, United Kingdom, Switzerland and Norway: Economy 4–7 days, UPS 2–5 days.
• United States: UPS 5–7 days.
• Canada: Economy 5–9 days, UPS 5–7 days.
• Australia: Economy 6–10 days.
• Rest of the world: Economy 10–15 days.
• The estimated delivery time for your address is shown at checkout.
• Tracking information is sent after dispatch, for every option.

International Shipping

We ship to almost every country in the world. We cannot ship to Russia, Belarus, North Korea, Iran, Syria or Cuba.

Customs, Duties and Import Taxes

• Orders delivered inside the EU (and Monaco) have no customs charges.
• For the United Kingdom and Norway, VAT is included in your total at checkout. Depending on your country's customs rules, a customs fee may still be charged on delivery.
• For every other country outside the EU, including Switzerland, your country may charge import duties, taxes and customs fees on delivery. They are not included in our prices and are paid by the recipient.
• Checkout shows a notice when this applies to your address.

Insurance and Liability

Inspect your package upon delivery. If damaged, refuse delivery or document the damage immediately.

Returns and Customs

• Keep export paperwork for returns from outside the EU.
• Shipping charges are generally not refunded except where required under the statutory withdrawal right (see our Returns Policy).
• Return shipping is always paid by the customer.

Contact

If you have any questions regarding your shipment, please contact support@sync-mesh.com.

Thank you for choosing Syncmesh!