Shipping Policy
At Syncmesh, we strive to provide you with the best possible service and ensure your orders are delivered promptly and securely.
Order Processing
- Orders are processed Monday through Friday.
- Orders are normally dispatched within 2 working days.
- If delays exceed 5 working days, you will be notified by email.
Shipping and Handling
- Shipping costs are calculated at checkout.
- We ship with GLS, UPS, PostNord and dao, depending on your country and the delivery option you choose.
Delivery Times
- 3–5 business days within Denmark.
- 5–7 business days for other EU countries and the UK.
- 5–7 business days to the United States and Canada.
- For all other destinations, the estimated delivery time is shown at checkout.
- Tracking information is sent after dispatch.
- Express shipping only affects transit time, not processing time.
International Shipping
We ship to the following countries:
- European Union: every member state except Malta.
- Rest of Europe: United Kingdom, Switzerland, Norway, Iceland, Greenland, the Faroe Islands and Monaco.
- Rest of the world: United States, Canada, Australia, New Zealand, Japan, South Korea, Mexico, Brazil and Israel.
Customers outside the EU may be charged import VAT and customs duties by their own country.
Insurance and Liability
Inspect your package upon delivery. If damaged, refuse delivery or document the damage immediately.
Returns and Customs
- Keep export paperwork for returns from outside the EU.
- Shipping charges are generally not refunded except where required under the statutory withdrawal right (see our Returns Policy).
- Return shipping is always paid by the customer.
Contact
If you have any questions regarding your shipment, please contact support@sync-mesh.com.
Thank you for choosing Syncmesh!