Terms of Service

Last updated: 28 September 2026

IndiRetail ApS
Teglvænget 29
7400 Herning
Denmark
+45 27 85 67 32
CVR: DK43712713

Payment

All amounts listed on the website are in euros (EUR). They include VAT where it applies to your delivery country and exclude delivery costs, which are shown at checkout.

IndiRetail ApS accepts online payments with payment cards (debit and credit), Apple Pay, Google Pay and PayPal, through our payment provider Frisbii (Billwerk+). The methods available for your order are shown at checkout. We do not charge any transaction fees on your purchase.

The payment for the order will only be deducted from your account when the item is dispatched unless otherwise agreed or indicated by your order.

IndiRetail ApS uses a secure payment server that encrypts all information, ensuring a completely secure connection.

Delivery

We deliver to the countries listed in our Shipping Policy: the EU (except Malta), the rest of Europe, and selected countries worldwide. Delivery usually takes 3–5 business days within Denmark and 5–7 business days to other EU countries, the UK, the United States and Canada, as set out in our Shipping Policy. For orders placed on weekends and holidays, the item is dispatched the next business day.

In special cases where there is an extended delivery time, we will notify you by email.

We deliver to private addresses and pickup points in those countries. All items are delivered with available carriers for each country.

Return and Cancellation Rights

Please refer to our Returns Policy for full details.

Privacy Policy

Please refer to our Privacy Policy for full details.

Complaint Options

Complaint Rights for 2 Years by the Danish Purchase Act

You are granted a two-year complaint right. It is impermissible under this law to agree upon a shorter duration for this right or to exclude any parts of the product from being covered by this complaint right.

Scope of the Purchase Act: The Purchase Act, a regulation under Danish law, covers all defects present at the time of delivery or for which the cause of the defect was present at that time.

Nonetheless, your entitlement to complain may end before the two years if the product is not designed to last for two years, or if it has worn out due to natural/normal wear/usage before the expiry of the period.

You can send an email to support@sync-mesh.com if you want to contact us, have questions, or wish to file a complaint.

If you have a complaint and we cannot find a solution together, you will be able to use one of the following options to file a complaint:

Center for Complaint Resolution, via the complaint portal at Nævnenes Hus
Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg

If you are a consumer residing in another EU country, you can lodge your complaint in the EU Commission's online complaint portal.

When filing a complaint, you must use our email: support@sync-mesh.com